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Questions and answers

The most frequently asked questions

If you cannot find your answer, write to us on Telegram — on working days we reply within minutes.

Getting started and the trial

How long is the trial and what does it include?+
30 days on every plan. During the trial all features of your chosen plan are open, and no card is asked for.
What do I need to sign up?+
A phone number and the name of your education center. The director account opens right away, after which you invite managers and teachers.
How long does moving from Excel take?+
Usually one day. You send the file — we import the students, groups, payments and debts, and you check the result. Large databases take 2–3 days.
Do you train the team?+
Yes. During the trial we run an online session where managers and teachers go through the daily actions with us. It is free.

Price and payment

Does the price grow with the number of students?+
No. A plan is one price for the whole center. You only move to the next plan when you go over the limit of your current one.
Can I change the plan later?+
Yes, at any time. Moving up recalculates the difference, while moving down takes effect from the next billing period.
How can I pay?+
Payme, Click or a bank transfer. For legal entities we prepare a contract and an invoice.
Is there a discount for annual payment?+
Yes, annual payment carries a 20% discount: instead of 12 months you pay for 9.6. For example Starter is 200 000 UZS a month, and 1 920 000 UZS paid annually.

Features

From which plan does the Telegram bot work?+
The Telegram bot works on every plan — from Starter up. SMS notifications are open on every plan too: you connect your own smsxabar.uz account, and there is no monthly SMS limit on our side.
Is the cost of SMS included in the plan?+
No. You buy the SMS package yourself at smsxabar.uz and connect your account to the system — you pay the provider directly. The system handles the sending and the accounting.
Is there a mobile app?+
Yes — two Android apps: one for the student (schedule, attendance, grades, payments, coins) and one for the teacher (attendance, grades, salary). Parents stay informed by SMS and in the group's Telegram chat.
Does it work with several branches?+
Yes. Starter has 1 branch, Standard 2, Professional 4, Premium 8 and Enterprise up to 20. The director compares them all from a single panel.
How is a teacher's salary calculated?+
A percentage of payments or a fixed rate — set separately for each teacher. Advances and balance history are kept.

Data and security

Is my data safe?+
SSL encryption, role-based permissions, Telegram 2FA, an activity log and regular backups. Each center's database is isolated from the others.
What can a manager see?+
The director decides through 23 permission keys: which department, which branch and which action. A manager can be limited to their own branch alone.
Can I take my data out?+
Yes. You can export the student database to Excel at any time, and we hand over the rest of your data on request — nothing is locked in.
What happens if I delete my account?+
On request the data is deleted in full. We recommend exporting it before deletion.

Prices and limits are on the pricing page, the modules are on the features page, and technical matters are in the help center. No card is required for the 30-day free trial.

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