New school year offer: register before September 30 and lock your price + free Excel migration Learn more →
Help center

We fix your problem fast

Most questions are answered below. If yours is not there, write to us on Telegram: on working days we usually reply within minutes.

Common situations

These steps are usually enough — there is no need to wait for support.

I forgot my password / I cannot log in to the panel+
Use “Reset password” on the login page and a code will be sent to your phone number. For a manager account, the director can also reset the password.
SMS messages are not going out+
In Settings → SMS check that the smsxabar.uz account is connected and has balance. If a message was sent but did not arrive, the delivery status is shown in the list.
The Telegram bot does not respond+
The bot token may have been changed, or the bot removed from the group. In the director panel, under “Telegram Botlar”, enter the token again and add the bot as an administrator.
I cannot edit attendance+
If the date is closed the teacher cannot edit it — that is deliberate. A manager or the director reopens the date, and the change stays in the audit log.
A student cannot log in to the app+
Check that the phone number on the student card is correct and the account is active. The app is opened with that number; a manager can resend the password.
A figure in a report looks wrong+
The usual cause is the branch or month filter. Check the filter; if it still does not add up, write to us on Telegram with a screenshot and we will check it in the database.

Response times

These are our usual response times. Support works on weekdays, 09:00—20:00, and is the same on every plan.

TELEGRAM

A few minutes

On working days between 09:00 and 20:00. A question sent in the evening is picked up in the morning.

BUG / OUTAGE

The same day

A fault that stops your work is treated as a priority; we tell you as soon as it is fixed.

SUGGESTION

On the roadmap

A request for a new feature is discussed; if we take it, it goes on the plan and we tell you when it ships.

Still not solved?

Leave your number — we will call you

We look at the problem over a shared screen and, if needed, correct the settings together with you.

Just a phone number. Weekdays 09:00–20:00 · in Uzbek and Russian.

Already have an account? Go to the panel →

30 days free · no cardGet started
Have a question? Weekdays 09:00—20:00